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Privacy Policy

Lumina Group Privacy Policy

At Lumina Group ("we," "our," or "the Company"), we are committed to protecting the privacy and personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website or use our products and services.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

Depending on the services you use, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Contact address
  • Company name (if applicable)
  • Messages, inquiries, and communication records
  • Technical information such as IP address, browser type, device information, access time, and cookies

2. How We Use Your Information

We use your information for the following purposes:

  • To provide consultation and deliver our products and services.
  • To communicate with you and provide customer support.
  • To process transactions, contracts, and business cooperation requests.
  • To improve our products, services, and user experience.
  • To send promotional offers, newsletters, and marketing communications (with your consent where required).
  • To comply with applicable laws and legal obligations.

3. Information Security

Lumina Group implements appropriate technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction.

We regularly review and enhance our security systems to ensure the safety of your personal data throughout its collection, storage, and processing.

4. Information Sharing

Lumina Group does not sell, trade, or disclose your personal information to third parties for commercial purposes.

Your information may only be shared under the following circumstances:

  • With your prior consent.
  • When required by law or requested by competent government authorities.
  • With authorized service providers or business partners solely for the purpose of delivering our services, provided they comply with strict confidentiality obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences.
  • Analyze website traffic and performance.
  • Improve functionality and enhance your browsing experience.

You may disable or delete cookies through your browser settings. However, doing so may affect the functionality of certain features on our website.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Request the deletion of your personal data where permitted by applicable law.
  • Opt out of receiving marketing emails or promotional communications at any time.
  • Submit complaints or inquiries if you believe your personal information has been processed improperly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws. Once the retention period expires, your information will be securely deleted or anonymized.

8. Third-Party Websites

Our website may contain links to third-party websites. Lumina Group is not responsible for the privacy practices, content, or policies of those websites. We encourage users to review the privacy policies of any third-party websites before providing personal information.

9. Changes to This Privacy Policy

Lumina Group reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations or legal requirements. Any updates will be published on our website and become effective immediately upon posting.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Lumina Group

Lumina Group values your privacy and is committed to handling your personal information responsibly, transparently, and in compliance with applicable data protection laws.