Frequently Asked Questions
General Hotel Information
What are the check-in and check-out times?
Our standard check-in time is from 2:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out are subject to availability.
Is breakfast included with my stay?
Breakfast availability depends on your selected room rate or package. Please refer to your booking confirmation or contact our reservations team for details.
Are pets allowed at the hotel?
Our pet policy may vary by property. Please contact the hotel directly before your arrival to confirm whether pets are permitted.
Does the hotel provide airport transportation?
Airport transfer services may be arranged upon request. Please contact us before your arrival for availability and pricing.
Are smoking rooms available?
Lumia Hotels offers designated smoking areas. Smoking policies for guest rooms may vary by property, so please check with our team when making your reservation.
Reservations & Bookings
How can I make a reservation?
You can book your stay directly through our website, by phone, or by contacting our reservations team via email. We also accept reservations through selected online travel agencies.
Can I modify or cancel my booking?
Yes. Reservations may be modified or canceled according to the terms and conditions of your selected rate or package. Please contact us as soon as possible if you need to make changes to your booking.
Do you offer flexible rates?
Yes. We offer a variety of rate options, including flexible and promotional rates. Flexible rates allow greater freedom to modify or cancel your reservation, while special offers may include additional savings or exclusive benefits.
What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and cash payments. Accepted payment methods may vary depending on your booking method and hotel location.